Tuesday, January 16, 2007

Viva usability!

"Steve Job's real contribution is his willingness to bang heads together at Cingular to force them to upgrade their network for the "trivial" reason that it affords a smooth user experience on the device. You could never imagine Ed Zander (Motorola's CEO) call up the head of T-Mobile late at night and yell until they changed their system enough to make the Razr easier to use."

Jakob Nielsen, Alertbox email, Tue 16 Jan 2007